If you’re looking for a way to improve digital experiences and make the most of your customer experience, marketing, and sales campaigns, you’ve probably heard about the powerful platforms known as hybrid DXPs.
These tools offer a range of benefits for companies, such as providing a single point of contact for all digital needs and streamlining your marketing management. In this article, we’ll go into more detail about these benefits so you can make a smart choice for your organisation.
What’s the difference between a monolithic, composable, and hybrid DXP?
A DXP, or digital experience platform, is an important tool for digital transformation and improving the customer experience. These platforms aim to create a seamless and personalised online experience for each customer.
DXPs provide a comprehensive set of tools for designing, developing, deploying, and optimising digital products, services, and customer journeys. They’re essentially an end-to-end solution for companies hoping to deliver an integrated customer experience.
Traditionally, DXPs provided everything organisations need (and may not need) as all-in-one suites. These DXPs were known as ‘monolithic’.
Later, composable DXPs came along, which allowed companies to select the best technologies to integrate with their CMS. The CMS uses APIs to seamlessly integrate with other tools.
Hybrid DXPs take things further by offering pre-existing integrations and top-of-the-line tools, delivering flexible architecture and a user-friendly interface. You can choose the ready-made integrations that work best for your business and draw upon a pre-built catalogue.
Advantages of hybrid DXPs
Hybrid DXPs offer huge benefits for organisations, especially when compared to legacy software like CMS tools and monolithic DXPs. Let’s dive deeper into a few of these advantages now.
1. Improve coordination and collaboration between departments
Using a hybrid DXP, your teams—whether based in commerce, sales, service, or IT—can collaborate and communicate from anywhere, at any time. Your organisation can deliver a consistently high-quality customer experience across a broad range of digital touchpoints.
2. Streamline omnichannel content delivery
The way users interact in the digital space is multiplying, changing, and adapting daily. Customers expect consistent and personalised digital experiences, whether shopping on their smartphone at home or browsing on their desktop at work. Legacy CMS and monolithic DXP software simply can’t keep up!
Your organisation needs software that facilitates customer engagement across all touchpoints from a centralised hub—and hybrid DXPs are the way to do it!
3. Experience faster innovation
Because hybrid DXPs avoid the constraints of monolithic legacy software, it is highly agile, allowing users to deliver content across channels using distinct frontend technologies.
This higher agility drives faster innovation and rapid development, allowing your organisation to use real-time analytics and data to improve targeting and create a more consistent, personalised customer experience.
Deliver seamless experiences with hybrid DXPs
To sum up, hybrid DXPs provide the perfect balance of selected tools and pre-built integrations catalogue to optimise your organisation’s sales, marketing, service, and IT management efforts.
Among other benefits, using a hybrid DXP will streamline content delivery, improve coordination and collaboration between your departments, and accelerate innovation and development.